Text messaging & privacy policy

Overview

Roof Rescue Cleaning ("we," "us," or "our") respects your privacy. This page explains how we use text (SMS) messaging and phone calls to communicate with our customers and prospective customers, and how we handle the personal information you share with us.

We contact you only after you have provided your phone number and agreed to be contacted. We do not send cold, unsolicited, or bulk promotional messages, and we do not buy phone numbers or contact lists. Our messages and calls are limited to answering your questions, providing quotes and estimates you have requested, scheduling, and coordinating the details of your service.

By providing your phone number and opting in, you agree to receive text messages and phone calls from Roof Rescue Cleaning related to your inquiry, quote, or service. Consent to receive messages is not a condition of any purchase, and you may opt out at any time as described below.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

ROOF RESCUE CLEANING Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at flrescueroof@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Privacy Policy

The following describes how Roof Rescue Cleaning handles the personal information you share with us.

Information We Collect

We collect only the information you provide to us directly. This may include your name, phone number, email address, property address, and details about your roof, gutters, or the service you are requesting. We may also keep records of our messages and calls with you for support and scheduling purposes.

How We Use Your Information

• Answer your questions and respond to your requests.
• Prepare and send the quotes and estimates you ask for.
• Schedule, confirm, and coordinate your service.
• Follow up with you when you have asked us to.
• Send service-related updates about your job.
• Keep records for support, invoicing, and legal compliance.

How We Share Information

We do not sell your personal information, and we do not share customer data with third parties for their own promotional or marketing purposes. We may share limited information with the service providers who help us run our business, such as our text messaging platform, invoicing, and scheduling tools, strictly so they can perform those services on our behalf. As stated above, mobile opt-in and consent data is never shared with anyone for any purpose. We may also disclose information if required by law or to protect our legal rights.

Data Security

We take reasonable measures to protect the information you share with us against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to provide our services, communicate with you, and meet our business and legal obligations. You may ask us to update or delete your information at any time by contacting us.

Your Choices and Opting Out

You can stop receiving text messages from us at any time by replying STOP to any message, and you can reply HELP for assistance. You may also contact us at flrescueroof@gmail.com or (863) 622-7945 to update your preferences or ask us to remove your information.

Children's Privacy

Our services and messaging are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Changes to This Policy

We may update this policy from time to time. The most current version will always be the one that applies.

Contact Us

Roof Rescue Cleaning
Lakeland, Florida
Phone / Text: (863) 622-7945
Email: flrescueroof@gmail.com